Customer Service

Credit Cards

Allia accepts the following credit cards :

American Express, Visa, Mastercard and Discovery

Your card will be charged upon placement of order.

 

Delivery Time

It will take approximately 10 weeks to manufacture and ship your order as most purchases made on our website are made to order. After placing your order, you can track the status of your shipment by inquiring at shop@alliajewelry.com

 

Shipping Cost

We offer free shipping for all orders shipped within USA, India and Thailand. For orders shipped outside of these countries, you will be billed a flat rate of $60. Customer is responsible for any custom duties charged for jewelry imports from the US.

 

Return policy

If you are not satisfied with the product, you can return within 7 days after receipt of product for either Allia credit or exchange. Please include copy of your invoice and all original items shipped within the package. Enclose the packing slip with the item(s) and ship, prepaid and insured, to:

Returns at Allia
655 Sixth Ave #5L
New York NY 10010
USA

- Please email shop@alliajewelry.com to let us know that you are returning the item, reason for the return, and whether you would like Allia credit or which product you would like to exchange it for.

- Revision to our return policy may change during sales and promotions

 

Repairs

If an order arrives broken or in an unacceptable condition,please inform us immediately. We apologize for the inconvenience if this occurs. Please ship the order back within 7 days and we will have it repaired at the earliest. If a product needs repair after a years purchase then please email us and we will assess the cost of the repair first and inform you.

 

Tax

Sales tax is currently applied to the majority of shipping addresses within the United States. Individual rates will be reflected during the order checkout process.

 

Cancellation

You may cancel an order without penalty within the first two days within purchase by writing shop@alliajewelry.com

 

Sizes

The bangles are currently only available in size 7 (2.5 inches Inner Diameter) and the rings in size 7. Ring sizes can be altered 2 sizes up or down.